CancelLations

Mad Canvas and AIG have partnered together to offer a comprehensive Travel Guard insurance policy to US citizens that goes into effect once your room package is paid in full. 

Under your Travel Guard policy, you are able to cancel up to 30 days prior to the event for many reasons to receive a full refund. Acceptable reasons for cancellation include, but are not limited to, change or loss of job, family emergency, and even the inability of your traveling partner to make the event. The policy does not allow for cancellations due to individual cases of Covid-19. However, you are covered if the event is cancelled due to Covid-19 or Covid-19 restrictions.

If you have any questions about your Travel Guard policy or the cancellation policy, call AIG at 1-866-385-4839.

Please note, like all festivals and concerts, the artist lineup is subject to change. Any changes to the lineup are not covered by your Travel Guard insurance policy and does not qualify as an acceptable reason for cancellation.

***The Travel Guard policy is only available to US citizens. If you are not a US citizen, you may purchase travel insurance from your country of residence.***